I am tax exempt but keep getting charged taxes
If you are a tax exempt customer in NC or GA register your online account and fill out an
and submit that form to us to be kept on file (this form must be signed and mailed).
Once received, your account will be marked as tax exempt and you will no longer be charged sales tax on tax exempt items.
What number do I call to place an order over the phone
Do you accept International orders
International orders are accepted but must be called in over the phone.
What are Pickup Hours
Pick up orders are processed between the hours of 9am-5pm and require 2 hours to process. Shipping will be closed between 12pm-1pm for lunch;
orders called in during this time will not be processed until the end of lunch.
Where do I pick up my order
5301 Terminal St
Charlotte, NC 28208
Use the front entrance leading to customer service
What payment methods are accepted
PayPal, MasterCard, Visa, American Express and cash for customer pickups.
How do I return a shipment
Send an email to firstname.lastname@example.org
or call 1-800-535-INKS (4657) within 5 business days of
receiving the order. Please provide the order number/invoice number and the reason for the return. A Return Authorization Number will be issued once the
return is approved.
My shipment is damaged, what do I do
Notify the driver and contact us immediately through email at email@example.com
call 1-800-535-INKS (4657). Please have the order number/invoice number and a description of the damage, pictures would also be helpful, available.
How do I obtain tracking information
You can log into our Web site and go to My Account; once there select the My Orders tab and click on the order you want to track and you will see
at the right of the page a link to track your shipment.