Frequently Asked Questions (FAQ)

I am tax exempt but keep getting charged taxes

If you are a tax exempt customer in NC or GA register your online account and fill out an E-595E form and submit that form to us to be kept on file (this form must be signed and mailed). Once received, your account will be marked as tax exempt and you will no longer be charged sales tax on tax exempt items.

What number do I call to place an order over the phone

1-800-535-INKS (4657)

Do you accept International orders

International orders are accepted but must be called in over the phone.

What are Pickup Hours

Pick up orders are processed between the hours of 9am-5pm and require 2 hours to process. Shipping will be closed between 12pm-1pm for lunch; orders called in during this time will not be processed until the end of lunch.

Where do I pick up my order

5301 Terminal St
Charlotte, NC 28208
1-800-535-INKS (4657)
Use the front entrance leading to customer service

What payment methods are accepted

PayPal, MasterCard, Visa, American Express and cash for customer pickups.

How do I return a shipment

Send an email to or call 1-800-535-INKS (4657) within 5 business days of receiving the order. Please provide the order number/invoice number and the reason for the return. A Return Authorization Number will be issued once the return is approved.

My shipment is damaged, what do I do

Notify the driver and contact us immediately through email at or call 1-800-535-INKS (4657). Please have the order number/invoice number and a description of the damage, pictures would also be helpful, available.

How do I obtain tracking information

You can log into our Web site and go to My Account; once there select the My Orders tab and click on the order you want to track and you will see at the right of the page a link to track your shipment.